






ProQ Excel BBQ Smoking Starter Bundle
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Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokeybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokeybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokeybbq.co.uk with your order number, and we’ll send a digital invoice.
This ProQ Excel Starter Bundle from BBQ Land contains the biggest
modular BBQ Smoker in the ProQ range, the Excel, with a colossal 30kg of
cooking capacity, and everything you need to start smoking some food
right away!
This Bundle from BBQ Land contains:
-
ProQ Excel Smoker – the latest version 4 with a 10 Year
Warranty. -
ProQ Coco Shell Briquettes – 10kg of the finest natural
charcoal, made from coconut husks, giving you extremely long burn
times. -
ProQ Chimney Starter – the easiest way to get your charcoal
started and to top up your charcoal during a long smoke - 1.5kg Oak Wood Chunks – Perfect for Pork, Poultry and Fish.
- Twizlers Natural Firelighters
Much loved by professional chefs and top BBQ competition teams around
the globe, the Excel has gained a formidable reputation for reliability,
quality and delicious culinary results. If you’re serious about BBQ, the
Excel is the smoker for you!
-
Highly versatile BBQ Smoker can grill, roast or smoke food to
perfection. -
The modular design makes it incredibly easy to increase the cooking
capacity even further by adding a third stacker or using an
add-a-grill. -
In-built lid thermometer and multiple vents allowing you to control
your temperature with ease -
Perfect size for large families and big bbq parties, also great for
light event catering -
Large range of accessories available to make your smoker even more
versatile -
Made from highest quality materials, with a 1mm plate steel body
coated in durable porcelain that will resist the elements for years to
come - Assembled dimensions: (H) 118cm x (W) 50cm
- Grill Diameter: 48cm
- Weight: 22.5kg
-
Construction: High Grade Porcelain Coated Steel, Stainless Steel
Grills, Aluminium Parts, Heat Proof Silicone -
BBQ Capacity: Easily cater for up to 20 hungry people, you can cook 8
whole chickens or 80 sausages - Cold Smoking Capacity: Hang up to 6 sides of salmon or 15KG of cheese
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: SMOKEY'S BBQ LTD (16448648)
Address: Unit 2 Queens Parade, Halifax, HX1 3XY, United Kingdom
Email: contact@smokeybbq.co.uk











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